We operate a no quibble guarantee for all our products. If you are not happy with your purchase then send it back to us* We will refund you the cost of the item. Use the information below to get in touch and we will try our best to make you happy!*Return shipping is at buyers cost.we will refund purchase cost for returned items as long as they are in original packaging and unused. This guarantee does not apply to bespoke items as we clearly cannot resell these to any other customer. We will send a picture to you of all bespoke designs for you to sign off so there are no surprises with what you will get.